Refund & Cancellation Policy

01Subscriptions and billing

Our products are provided as recurring monthly subscriptions billed in South African Rand (ZAR). You are charged at the start of each billing cycle for the month ahead. By subscribing, you authorise us to collect the recurring fee through our payment provider until you cancel.

02Cancellation

You may cancel your subscription at any time. To cancel, contact us at [email protected] or [email protected] or use the cancellation option in your account. When you cancel:

• Your service remains active until the end of your current paid billing cycle.
• Your subscription will not renew for the following cycle, and you will not be charged again.
• There is no cancellation fee and no fixed-term contract.

03Refunds

Because our services are delivered on a monthly basis and work is performed during each cycle, fees already paid for the current or past billing cycles are non-refundable, except where required by South African law (including the Consumer Protection Act, 2008) or as set out below. We do not provide pro-rata refunds for unused days in a cycle after cancellation.

04Accidental renewal (goodwill exception)

If you intended to cancel but were charged for a renewal in error, contact us within 72 hours of the charge and we will refund that renewal in full, provided no new work has been delivered for that cycle.

05Setup and implementation fees

Where a product includes a once-off implementation, build, or setup fee (such as Bizstack), that fee covers build and onboarding work carried out for your business. Once implementation work has begun, the setup fee is non-refundable. Any recurring retainer that follows is governed by sections 2–4 above. The specific setup fee and monthly retainer for custom builds are agreed with you in writing before work begins.

06Plan changes

You may upgrade or downgrade your plan. Upgrades take effect immediately, with any price difference applied to your next billing cycle. Downgrades take effect from the start of your next billing cycle.

07Failed payments

If a recurring payment fails, we may retry the charge and will notify you. Access to the service may be suspended until payment is successfully collected.

08Non-refundable third-party charges

Bank charges, international transaction fees, or payment-processing fees applied by third parties are not refundable by us.

09How refunds are processed

Approved refunds are returned to your original payment method where possible. Once processed, refunds may take up to 10 business days to reflect, depending on your bank.

10Your statutory rights

Nothing in this policy limits or excludes any rights you have under the South African Consumer Protection Act, 2008, or other applicable law.