Privacy Policy

01Who we are

NovaLeads Business Enterprise (Pty) Ltd is a company registered in South Africa (registration number 2026/116254/07), providing done-for-you websites and business automation services. We act as the responsible party for the personal information described in this policy. You can reach us at [email protected] or [email protected].

02Information we collect

Depending on how you interact with us, we may collect:

• Contact and account information — name, business name, email address, phone number, and details you provide when enquiring, signing up, or communicating with us.
• Business content — information, images, and materials you provide so we can build and run your website or systems.
• Billing information — details needed to process your subscription. Card and payment details are handled directly by our payment providers; we do not store full card numbers.
• Usage and technical information — basic information about how you use our website and services, such as pages visited and device or browser information, collected through cookies and similar technologies.
• Information processed on your behalf — where our services (such as Auris or Bizstack) handle enquiries or bookings from your own customers, we process that information on your behalf as an operator.

03How we use your information

We use personal information to:

• Provide, deliver, and maintain our products and services;
• Set up and manage your account and subscription;
• Process payments and send billing communications;
• Respond to enquiries and provide support;
• Improve our services and website;
• Send service-related or, where you have agreed, marketing communications; and
• Comply with our legal and regulatory obligations.

04Lawful basis

We process personal information where it is necessary to provide our services to you, to comply with the law, to pursue our legitimate business interests in a way that does not override your rights, or on the basis of your consent where required.

05Sharing your information

We do not sell your personal information. We share it only with trusted third parties who help us operate, including hosting and infrastructure providers, payment processors, and communication and automation platforms. These parties are required to protect your information and use it only for the purposes we specify. We may also disclose information where required by law or to protect our legal rights.

06Where your information is processed

Some of our service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure your information is protected in line with POPIA’s requirements for cross-border transfers.

07How long we keep it

We keep personal information only for as long as necessary to provide our services, meet our legal and accounting obligations, and resolve disputes. When information is no longer needed, we delete or de-identify it.

08How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and misuse. No system is completely secure, but we work to safeguard the information entrusted to us.

09Your rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you and request access to it;
• Request correction or deletion of your personal information;
• Object to processing in certain circumstances;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us using the details below.

10Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how it is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

11Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last revised. Where changes are material, we will take reasonable steps to notify you.

12Complaints

If you have a concern about how we handle your personal information, please contact us first so we can address it. You also have the right to complain to the Information Regulator of South Africa ([email protected]).